ESN Lappeenranta sales policies
Current policies apply to online purchases at the website www.esnlpr.fi. They do not apply to physical sales of ESN Lappeenranta ry or sales processed through other channels of ESN Lappeenranta ry.
1. Payment
1.1. Our website handles payments online through Stripe gateway, using your credit or debit cards, Apple Pay or Google Pay solutions, and the MobilePay payment gateway.
1.2. We don’t accept cash payments for our products.
1.3. Direct bank transfers for e-store published goods can be handled only in extraordinary situations, as agreed upon beforehand with the Erasmus Student Network Lappeenranta ry board.
1.4. Orders are processed immediately, and they can be picked up at the sales spot, during office hours, or by personal approach at the agreed-upon time with any board member.
2. Right of withdrawal and returns
2.1. You can withdraw your purchase for a physical product within 14 calendar days after receiving the product. You must send your withdrawal application to the board e-mail using the same e-mail address used for the purchase. The product must be returned in the same state as it was sold to you; any item not in its original condition is damaged or missing parts for reasons not due to our error. Returns are handled only during office hours or personal meetings in the guild room at the time arranged by the client and board members. We don’t accept any shipped returns, as we don’t ship any products to clients.
2.1. ESNcards are non-refundable.
2.2. Tickets for events are non-refundable except when events are canceled. The treasurer will reimburse clients within 14 calendar days if the organization cancels an event. There is no need to send the application for a refund for the canceled event.
2.3. If you mistakenly paid for your purchase more than once, please send your withdrawal application to the board e-mail using the e-mail address you used for the purchase.
3. Complaint handling
3.1. The board of ESN Lappeenranta ry will handle your application as soon as possible, but not later than within 30 days. The exception is between the 1st of May and the 1st of September when the whole board is on vacation. We will handle your issue no longer than 30 days after the 1st of September.
4. Refunds
4.1. Once we decide on your application, we will email you to let you know whether your refund has been approved or rejected. If your refund is approved, it will be processed, and we will use your original payment method. If that is impossible, we will negotiate suitable refund options.
5. Exchanges
5.1. We only replace items if they are defective or damaged. Since we never ship our items, you must ensure that they are in good shape and quality and satisfy you during your purchase and goods handling.
6. Contact information and technical support
6.1. The fastest way to contact us is by email at [email protected].
6.2. We can only guarantee your messages will be processed if they are sent by e-mail, but not through social network channels, via physical mail, or in any other way without evidence.